Skip to main content
All CollectionsFor Manufacturers
Why is my KYC check taking longer?
Why is my KYC check taking longer?
Ruben Petit avatar
Written by Ruben Petit
Updated over 2 years ago

We try to make the 'Know Your Customer' check as quick as possible so that you can go back to closing deals and start production.

Our payment provider “Online Payment Platform” is trying to have the KYC process finished within 24 hours after you provided the required data. In some cases, however, additional data is required to complete the KYC check. If this occurs, Online Payment Platform will indicate if this via email. Once you have completed all the necessary information fields OPP will finish your KYC check as soon as possible.

Did this answer your question?